Luke H Taylor

Business Systems Analyst


Demonstrated Competencies

New Hampshire Housing and Finance Authority, Analyst/Senior Programmer
Identified security flaw in company check writing system allowing for disbursement files to be edited outside of controls. Researched, documented, proposed and implemented security measures that included secured directories and control hashtags embedded in batch files for verification. Resulting in 100% lock-down of check writing system and prevention of fraud or tampering.

Staples Inc., Senior Programmer/Analyst
Evaluated commercial install software for releasing version update to in house software development. Documented functionality, scope, and process flow for install program. Developed test data, plans and success criteria.  Introduction of automated install process eradicated CRC errors, lost data due to program crashes and ensured all users ran correct version.

Progress Software Inc., Programmer, Trainer, Consultant
Collaborated with marketing department to lead conversion of printed marketing collateral to digital format, reducing costs of printing and distributing 300-page catalog by 80%.  Efforts entailed prototyping and testing of proposed CD-ROM catalog and supporting application written to display value added reseller products to prospective clients.

Professional Experience

2018 - 2020

Customer Service Analyst

Edmunds Ace, Henniker, NH (Covid Layoff)

  • Identified and resolved electrical and plumbing issues experienced by customers, presenting multiple solutions based on budget and customer proficiency.
  • Mentored and demonstrated solutions to customers while documenting steps to be taken for successful implementation.

2013 - 2017

Analyst/Senior Programmer

New Hampshire Housing Finance Authority, Bedford, NH

  • Led effort to rewrite software for outdated family self-sufficiency (FSS) program. Identified and documented areas of software to be modified or newly developed. Documented scope, functionality, and success criteria for solution providing software that matched current business rules reflecting accurate escrow account details.
  • Analyzed complex yearly audit required by HUD and determined required metrics could be gathered, utilizing Business Intelligence tool, reducing time for researching data and completing audit by 84%.

2007 -2009


Element Manufacturing, LLC

  • Evaluated current company website for potential rewrite and content restructure. Developed storyboard and prototype to present, demonstrating visitor interaction and information flow.
  • Processed and rendered marketing images to drive company branding and professional presence.

2003 - 2007

Internet Sales Manager

Hillsborough Ford, Inc., Hillsborough, NH

  • Managed sales leads captured from internet sources including company determining customer needs and presenting product and financing solutions.
  • Acted as in-house IT liaison, collaborated with outside software vendors during software upgrades and testing, documenting test results and determining success of endeavor before going into full production.

Entrepreneurial Experience

2003 - 2017


Carol-lu Farm, Hillsboro, NH

Successfully created and developed prosperous farm operation for local customers and restaurants in NH.

  • Established relationship with local vendors, by taking advantage of WordPress development tools, designed and created business website ensuring brand prominently displayed.
  • Tracked costs and priced farm products accordingly with in house application developed in MS Access.

Voluntary Experience

2020 - Current

Social Media Chairman

Knights of Columbus Council 19035, Hillsborough, NH

Consulted and led design, development and deployment of website to increase council internet and social presence. Utilizing Google Analytics evaluated and presented to council visitor traffic, behavior flow and acquisition metrics.